Shipping policy

 

 

How does delivery work?

✔︎ We use Royal Mail Click & Drop for most of our deliveries. Orders in the UK & EU can expect their parcel within 2-14 business days from when it leaves our studio. Orders in the US, Canada & Australia can expect their parcel 7 - 21 business days from when it leaves our studio.

When we ship the order you will receive a confirmation email with a Royal Mail tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

If your order does not arrive within 30 business days, please contact us so that we can follow it up with Royal Mail. We guarantee your parcel's delivery by requiring a signature on arrival. Royal Mail may contact you offering safe drop - if you accept this we do not take responsibility for the package. 

Do you have a returns policy?

✔︎ Yes! We are extremely confident that you will love your new Kuff. However if you do not find the Kuff suitable for you we do offer a 14-day returns policy.

The product being returned must be in an unused condition and returned with the same packaing it arrives in.

If your return item arrives without the original packaging, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.

If you need to return your Kuff please email our team at info@kayleighskuffs.com with your order name and number, as well as the reason why you would like to return your Kuff.